The product is not in Revit
Confirm that your Revit version is supported, close every Revit session, run the current approved installer again and then restart Revit.
QUICK TROUBLESHOOTING
A few checks.
Then proper help.
Start with the common causes below. If the problem continues, send a structured support request with the details that help us investigate.
Activation is not accepted
Check that you are using the activation details for the correct product and computer. Confirm that Windows date and time are accurate. Do not paste activation information into a support message.
An update is available
Use the approved link from TURNER+ to download the current installer. Close Revit before updating and keep the previous installer until the new version is confirmed.
WHAT TO INCLUDE
Useful details only.
- TURNER+ product and version, if known
- Revit version and build
- Windows version
- The steps you took
- What you expected and what happened
Leave out passwords, card details, activation codes, licence files and confidential project files.
Open a support emailNEED A CLEAN START?
Return to the installation guide.
Check the supported Revit version, approved installer and activation sequence from the beginning.