TURNER+ PRODUCTS
Refund policy.
Last updated 20 September 2026
Your consumer rights come first
TURNER+ products come with guarantees that cannot be excluded under the Australian Consumer Law. If a product has a major problem, you may be entitled to choose a refund or replacement. For a minor problem, TURNER+ may first provide a fix or replacement.
Before licence issue
If you contact TURNER+ before the signed licence has been issued, you may request cancellation and a refund of the purchase price.
Compatibility problems
If the product does not operate in the compatible environment published on its product page, contact TURNER+ with the Revit version, Windows version and a description of the problem. TURNER+ will investigate and attempt a reasonable fix. If the problem cannot be resolved and the product does not meet an applicable consumer guarantee, an appropriate remedy will be provided.
Change of mind
A change-of-mind refund is not normally available after a signed licence has been issued. This does not affect remedies for faulty software, misleading descriptions or other rights available under applicable law.
Renewals and cancellation
You can cancel future subscription renewal at any time. Cancellation stops the next charge and does not normally refund the current billing period. If an unintended renewal has just been charged, contact TURNER+ promptly so the circumstances can be reviewed. This does not limit any rights available under applicable law.
How refunds are processed
Approved refunds are returned through the payment provider to the original payment method. Processing times depend on the provider and financial institution. The original licence may be cancelled when a refund is completed.
Requesting help
Email hello@turner-plus.com with the product name, order email and a short explanation. Do not send passwords, payment card details, activation codes or confidential project files.