SUPPORT & AVAILABILITY

Good questions.
Clear next steps.

Choosing a product, installing it or sorting out an activation? You’re in the right place.

CURIOUS ABOUT SHADOW COLOUR?

A little more colour.
Start a conversation.

Shadow Colour is available now for Revit 2025. Use the support form for installation, activation, billing or product questions.

Get Shadow Colour support

CURIOUS ABOUT TERRA?

Grounded questions.
Clearer evidence.

Terra is available now for Revit 2025 and 2026. Use the support form for installation, activation, billing or product questions.

Get Terra support

CURIOUS ABOUT DRAFTING LIBRARY?

Details in mind.
Let’s talk.

Tell us about your Revit version, existing detail libraries and the workflow you want to improve. Drafting Library is a planned product in internal validation.

Ask about Drafting Library

CURIOUS ABOUT MULTIVERSE?

One model.
More ways forward.

Tell us your Revit version, the early design question you want to study and which priorities matter. Multiverse is a planned product in active development.

Ask about Multiverse

USED AN EARLIER BETA?

A question. An idea.
Something unexpected.

Your existing beta access still works. For help moving to the production release, tell us what you were doing and what happened.

Get migration support

ARCHITECTURE STUDENT?

More tools.
A lighter start.

Verified architecture students save almost 60%, from US$4.99 per month. Student pricing continues while a current institution-issued student email can be verified each year.

Ask for student access

These links open a draft in your email app. Nothing is sent until you choose to send it.

A CLEARER SUPPORT REQUEST

Give us the useful bits.
Leave out the sensitive ones.

Send a structured request with the product, Revit version and enough detail to start investigating.

TURNER+ records the request securely and sends a confirmation to your email.

Good to know.